The Baldrige Criteria for Performance Excellence have evolved over time, moving from a manufacturing quality model to a performance excellence model that is relevant for any industry or business sector. The most significant changes to the 2011-2012 criteria focus on two areas: dealing with (1) complexity in enterprise leadership and management, and (2) customer engagement. Attached are excerpts from the 2011-2012 Criteria … Read More
Quest for Excellence 2010
Baldrige Quest for Excellence days one and two are complete. A couple key observations from those two days: No surprise that the key driver for winning organizations is a senior leader and senior leader team that is committed to performance excellence. No one on those teams is willing to settle for mediocrity in their organization’s performance. Whether a large organization like Honeywell, or … Read More
Seven 2010 Baldrige Award Recipients Announced
U.S. Commerce Secretary Gary Locke has named seven organizations as recipients of the 2010 Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for performance excellence through innovation, improvement and visionary leadership. This marks the first year that three small businesses have been selected at one time and only the second instance in the award’s 23-year history that a total … Read More
Quest for Excellence 2009
The first day of Quest for Excellence is always great. This is the day that senior leaders discuss their Organizational Profile (what’s important to their organization) and Category 1 – Leadership. As usual, the senior leaders discussed innovation in their organizations, corporate cultures that engage customers and the organization’s workforce, and how the organizations ensure that they are efficient and … Read More