Baldrige and the Impact of Obamacare

Steve George2. Strategy, 3. Customer Focus, 6. Operations Focus, Articles, Baldrige Process, Healthcare1 Comment

The implementation of the Affordable Care Act will stress a health care system that is already under the strain of an aging baby boomer population. New patients are expected to flood the system starting in early 2014, part of 25 million uninsured Americans projected to get health coverage by 2016, according to the Congressional Budget Office. In “The Waiting Room … Read More

Changes to 2011-2012 Baldrige Criteria

Paul Grizzell1. Leadership, 2. Strategy, 3. Customer Focus, 4. Information, Analysis, and Knowledge Management, 5. Workforce Focus, 6. Operations Focus, 7. Results, Announcements, Baldrige Categories, Baldrige ProcessLeave a Comment

The Baldrige Criteria for Performance Excellence have evolved over time, moving from a manufacturing quality model to a performance excellence model that is relevant for any industry or business sector. The most significant changes to the 2011-2012 criteria focus on two areas: dealing with (1) complexity in enterprise leadership and management, and (2) customer engagement. Attached are excerpts from the 2011-2012 Criteria … Read More