Global Models of Performance Excellence

Paul GrizzellBaldrige Process, EFQM, International, Manufacturing, Site Visit, Uncategorized

I recently had the opportunity to visit China to provide expertise on a site visit to a very large multi-national organization.  The evaluating organization uses a model of performance excellence that is very similar to the Baldrige and EFQM Criteria.  What was the value I provided?  Based on my experience as a Baldrige Examiner and EFQM Assessor and Licensed Advisor, … Read More

Report to President: Baldrige is an effective tool to improve health care

Paul GrizzellArticles, Baldrige Categories, Healthcare, i. Societal Responsibility, k. Systems PerspectiveLeave a Comment

A recent report provided to the White House by the President’s Council of Advisors on Science and Technology titled “Report to the President: Better Health Care and Lower Costs: Accelerating Improvement Through Systems Engineering” makes seven systems engineering recommendations to address the challenges in health care.  I’m pleased to see Baldrige as part of one of the recommendations (Recommendation #6 … Read More

Baldrige and the Impact of Obamacare

Steve George2. Strategy, 3. Customer Focus, 6. Operations Focus, Articles, Baldrige Process, Healthcare1 Comment

The implementation of the Affordable Care Act will stress a health care system that is already under the strain of an aging baby boomer population. New patients are expected to flood the system starting in early 2014, part of 25 million uninsured Americans projected to get health coverage by 2016, according to the Congressional Budget Office. In “The Waiting Room … Read More

The Seven Added Values of the Baldrige Process

Paul Grizzell1. Leadership, a. Visionary Leadership, Baldrige Process, Education, Healthcare, Manufacturing, Non-Profit, Sector, Service, Small BusinessLeave a Comment

When visiting with senior leaders of an organization about the value of embarking on a Baldrige journey, a frequently used phrase is “It’s not about the Award.” At that point, the discussion moves to writing an application, and the sense of leaders is that “We’re applying for an Award!” How do we convince leaders that there is value within the … Read More