Changes to 2011-2012 Baldrige Criteria

Paul Grizzell1. Leadership, 2. Strategy, 3. Customer Focus, 4. Information, Analysis, and Knowledge Management, 5. Workforce Focus, 6. Operations Focus, 7. Results, Announcements, Baldrige Categories, Baldrige ProcessLeave a Comment

The Baldrige Criteria for Performance Excellence have evolved over time, moving from a manufacturing quality model to a performance excellence model that is relevant for any industry or business sector. The most significant changes to the 2011-2012¬†criteria focus on two areas:¬†dealing with (1) complexity in enterprise leadership and management, and (2) customer engagement. Attached are excerpts from the 2011-2012 Criteria … Read More