Published by the Studer Group By Paul Grizzell and Lucy Crouch, R.N. Foreword by Quint Studer The commitment of health care organizations to the pursuit of performance excellence is unprecedented as good organizations strive to become great. Hospitals have been participating in The Malcolm Baldrige National Quality Award (MBNQA) and state and local quality awards at an increasing pace. In … Read More
Ten Best Practices for Measuring the Effectiveness of Nonprofit Healthcare Boards
Published by National Center of Healthcare Leadership December, 2006 The Baldrige Criteria require, in Item 1.2 Governance and Social Responsibility, a description of Organizational Governance, Legal and Ethical Behavior, and Societal Responsibilities. In addition, in Item 1.1 Senior Leadership, the criteria require a description of how “senior leaders promote an organizational environment that fosters, requires, and results in legal and ethical … Read More