The Nine Principles – A Roadmap for the Baldrige Criteria

Paul Grizzell1. Leadership, Articles, Baldrige Process, HealthcareLeave a Comment

Published by the Studer Group By Paul Grizzell and Lucy Crouch, R.N. Foreword by Quint Studer The commitment of health care organizations to the pursuit of performance excellence is unprecedented as good organizations strive to become great. Hospitals have been participating in The Malcolm Baldrige National Quality Award (MBNQA) and state and local quality awards at an increasing pace. In … Read More