U.S. Commerce Secretary Gary Locke has named seven organizations as recipients of the 2010 Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for performance excellence through innovation, improvement and visionary leadership. This marks the first year that three small businesses have been selected at one time and only the second instance in the award’s 23-year history that a total … Read More
Quest for Excellence 2009
The first day of Quest for Excellence is always great. This is the day that senior leaders discuss their Organizational Profile (what’s important to their organization) and Category 1 – Leadership. As usual, the senior leaders discussed innovation in their organizations, corporate cultures that engage customers and the organization’s workforce, and how the organizations ensure that they are efficient and … Read More
The Nine Principles – A Roadmap for the Baldrige Criteria
Published by the Studer Group By Paul Grizzell and Lucy Crouch, R.N. Foreword by Quint Studer The commitment of health care organizations to the pursuit of performance excellence is unprecedented as good organizations strive to become great. Hospitals have been participating in The Malcolm Baldrige National Quality Award (MBNQA) and state and local quality awards at an increasing pace. In … Read More
Ten Best Practices for Measuring the Effectiveness of Nonprofit Healthcare Boards
Published by National Center of Healthcare Leadership December, 2006 The Baldrige Criteria require, in Item 1.2 Governance and Social Responsibility, a description of Organizational Governance, Legal and Ethical Behavior, and Societal Responsibilities. In addition, in Item 1.1 Senior Leadership, the criteria require a description of how “senior leaders promote an organizational environment that fosters, requires, and results in legal and ethical … Read More