The Baldrige Award: The Journey Is the Win

Paul GrizzellArticles, Baldrige Process, Education, Healthcare, Manufacturing, Non-Profit, Sector, Service, Small BusinessLeave a Comment

By Paul Grizzell Is your organization at the top of your game? If so, maybe you’re wondering how to make those incremental improvements to reach the highest level of performance excellence.  Or perhaps your organization’s performance is just mediocre and leaders are looking for a method to accelerate improvement efforts.  Maybe performance is even poor, and you need a way … Read More

Harvard Business Review healthcare article

Paul Grizzell1. Leadership, Articles, HealthcareLeave a Comment

I recently received my April issue of Harvard Business Review. This issue has several excellent articles in a Spotlight on Fixing Health Care. My recommendation – go to the local bookstore and buy it or buy reprints from the www.hbr.com website. Note that Harvard Business Review is very picky about making copies of their articles. Turning Doctors into Leaders HBR article … Read More

Four 2011 Baldrige Award Recipients Announced

Paul GrizzellAnnouncements, Baldrige Award, Healthcare, Non-ProfitLeave a Comment

U.S. Commerce Secretary John Bryson named four organizations – three health care operations and one nonprofit business – as recipients of the 2011 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for performance excellence through innovation, improvement and visionary leadership. This marks the first year that three health care organizations have been selected at one time. The 2011 … Read More

Ethics Training

Paul Grizzell1. Leadership, Articles, Education, Healthcare, Manufacturing, Non-Profit, Sector, Service, Small BusinessLeave a Comment

A friend of mine, Jim Rhea, is the CEO of Greenwood Performance Systems. He recently shared with me about ethics training that they conduct. This is frequently a “How do we do that?” question for those on a Baldrige journey. “In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don’t have … Read More