A friend of mine, Jim Rhea, is the CEO of Greenwood Performance Systems. He recently shared with me about ethics training that they conduct. This is frequently a “How do we do that?” question for those on a Baldrige journey. “In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don’t have … Read More
Seven 2010 Baldrige Award Recipients Announced
U.S. Commerce Secretary Gary Locke has named seven organizations as recipients of the 2010 Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for performance excellence through innovation, improvement and visionary leadership. This marks the first year that three small businesses have been selected at one time and only the second instance in the award’s 23-year history that a total … Read More
Quest for Excellence 2009
The first day of Quest for Excellence is always great. This is the day that senior leaders discuss their Organizational Profile (what’s important to their organization) and Category 1 – Leadership. As usual, the senior leaders discussed innovation in their organizations, corporate cultures that engage customers and the organization’s workforce, and how the organizations ensure that they are efficient and … Read More
The Nine Principles – A Roadmap for the Baldrige Criteria
Published by the Studer Group By Paul Grizzell and Lucy Crouch, R.N. Foreword by Quint Studer The commitment of health care organizations to the pursuit of performance excellence is unprecedented as good organizations strive to become great. Hospitals have been participating in The Malcolm Baldrige National Quality Award (MBNQA) and state and local quality awards at an increasing pace. In … Read More