I read an article today about Angus Deaton, the recently announced Nobel Prize winner in economics. A quote in that article resonated with me: “…we cannot understand the whole without understanding what is happening in the miniature economy of our daily choices.” (My emphasis) Any relation between that and Baldrige and EFQM? As many of us become more concerned with … Read More
Changes to 2011-2012 Baldrige Criteria
The Baldrige Criteria for Performance Excellence have evolved over time, moving from a manufacturing quality model to a performance excellence model that is relevant for any industry or business sector. The most significant changes to the 2011-2012 criteria focus on two areas: dealing with (1) complexity in enterprise leadership and management, and (2) customer engagement. Attached are excerpts from the 2011-2012 Criteria … Read More