Changes to 2011-2012 Baldrige Criteria

Paul Grizzell1. Leadership, 2. Strategy, 3. Customer Focus, 4. Information, Analysis, and Knowledge Management, 5. Workforce Focus, 6. Operations Focus, 7. Results, Announcements, Baldrige Categories, Baldrige ProcessLeave a Comment

The Baldrige Criteria for Performance Excellence have evolved over time, moving from a manufacturing quality model to a performance excellence model that is relevant for any industry or business sector. The most significant changes to the 2011-2012 criteria focus on two areas: dealing with (1) complexity in enterprise leadership and management, and (2) customer engagement. Attached are excerpts from the 2011-2012 Criteria … Read More

Seven 2010 Baldrige Award Recipients Announced

Paul GrizzellAnnouncements, Baldrige Award, Education, Healthcare, Manufacturing, Small BusinessLeave a Comment

U.S. Commerce Secretary Gary Locke has named seven organizations as recipients of the 2010 Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for performance excellence through innovation, improvement and visionary leadership. This marks the first year that three small businesses have been selected at one time and only the second instance in the award’s 23-year history that a total … Read More