A friend of mine, Jim Rhea, is the CEO of Greenwood Performance Systems. He recently shared with me about ethics training that they conduct. This is frequently a “How do we do that?” question for those on a Baldrige journey. “In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don’t have … Read More
Changes to 2011-2012 Baldrige Criteria
The Baldrige Criteria for Performance Excellence have evolved over time, moving from a manufacturing quality model to a performance excellence model that is relevant for any industry or business sector. The most significant changes to the 2011-2012 criteria focus on two areas: dealing with (1) complexity in enterprise leadership and management, and (2) customer engagement. Attached are excerpts from the 2011-2012 Criteria … Read More
Quest for Excellence 2010
Baldrige Quest for Excellence days one and two are complete. A couple key observations from those two days: No surprise that the key driver for winning organizations is a senior leader and senior leader team that is committed to performance excellence. No one on those teams is willing to settle for mediocrity in their organization’s performance. Whether a large organization like Honeywell, or … Read More
Seven 2010 Baldrige Award Recipients Announced
U.S. Commerce Secretary Gary Locke has named seven organizations as recipients of the 2010 Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for performance excellence through innovation, improvement and visionary leadership. This marks the first year that three small businesses have been selected at one time and only the second instance in the award’s 23-year history that a total … Read More