I originally published this article in September, 2015, but with recent ethical issues in well-known companies such as Wells Fargo and Volkswagen, I feel it’s a good time to revisit the idea of senior leader’s responsibility for ensuring ethical behavior in the organizations they lead. In my performance excellence work with organizations that are using the Baldrige (Baldrige applicants, AHCA … Read More
We have met the enemy and he is us…societal responsibility in our daily choices
I read an article today about Angus Deaton, the recently announced Nobel Prize winner in economics. A quote in that article resonated with me: “…we cannot understand the whole without understanding what is happening in the miniature economy of our daily choices.” (My emphasis) Any relation between that and Baldrige and EFQM? As many of us become more concerned with … Read More
A Baldrige and EFQM Perspective on Senior Leader Ethics
In my performance excellence work with organizations that are using the Baldrige or European Foundation for Quality Management (EFQM) Criteria, I find that many organizations are challenged in responding to the Criteria that address ethical behavior. Why? Because they already have a set of values that they expect people to live by and they haven’t had any legal violations. But “‘How do … Read More
Global Models of Performance Excellence
I recently had the opportunity to visit China to provide expertise on a site visit to a very large multi-national organization. The evaluating organization uses a model of performance excellence that is very similar to the Baldrige and EFQM Criteria. What was the value I provided? Based on my experience as a Baldrige Examiner and EFQM Assessor and Licensed Advisor, … Read More