I originally published this article in September, 2015, but with recent ethical issues in well-known companies such as Wells Fargo and Volkswagen, I feel it’s a good time to revisit the idea of senior leader’s responsibility for ensuring ethical behavior in the organizations they lead. In my performance excellence work with organizations that are using the Baldrige (Baldrige applicants, AHCA … Read More
A Baldrige and EFQM Perspective on Senior Leader Ethics
In my performance excellence work with organizations that are using the Baldrige or European Foundation for Quality Management (EFQM) Criteria, I find that many organizations are challenged in responding to the Criteria that address ethical behavior. Why? Because they already have a set of values that they expect people to live by and they haven’t had any legal violations. But “‘How do … Read More