I read an article today about Angus Deaton, the recently announced Nobel Prize winner in economics. A quote in that article resonated with me: “…we cannot understand the whole without understanding what is happening in the miniature economy of our daily choices.” (My emphasis) Any relation between that and Baldrige and EFQM? As many of us become more concerned with … Read More
A Baldrige and EFQM Perspective on Senior Leader Ethics
In my performance excellence work with organizations that are using the Baldrige or European Foundation for Quality Management (EFQM) Criteria, I find that many organizations are challenged in responding to the Criteria that address ethical behavior. Why? Because they already have a set of values that they expect people to live by and they haven’t had any legal violations. But “‘How do … Read More