• “Insights to Performance Excellence” by Mark Blazey  (“How do I learn what Baldrige is all about?”)
• “Good to Great” by Jim Collins (“How do we get better?”)
• “Built to Last” by Jim Collins  (“How do we stay better?”)
• “How the Mighty Fall” by Jim Collins  (“If we’re so good, could anything possibly go wrong?”)
• “True North” by Bill George  (“How do I become an authentic leader?”)
• Bill George’s Facebook page (“How do I keep up with relevant leadership topics?”)
• “Hope is not a Method” by Sullivan and Harper (“How do we keep our strategy relevant?”)
• “The Five Dysfunctions of a Team” by Patrick Lencioni  (“How can we function more effectively as a team?”)
• “Understanding Variation:  The Key to Managing Chaos” by Donald Wheeler (How do we make the best use of all this data?”)
• “Keeping Score” and “Winning Score” by Mark Graham Brown (“How do I measure performance?”)
• “Flawless Consulting” by Peter Block (“How can I be most effective as an internal or external consultant?”)