- “Insights to Performance Excellence” by Mark Blazey (“How do I learn what Baldrige is all about?”)
- “Good to Great” by Jim Collins (“How do we get better?”)
- “Built to Last” by Jim Collins (“How do we stay better?”)
- “How the Mighty Fall” by Jim Collins (“If we’re so good, could anything possibly go wrong?”)
- “True North” by Bill George (“How do I become an authentic leader?”)
- Bill George’s Facebook page (“How do I keep up with relevant leadership topics?”)
- “Hope is not a Method” by Sullivan and Harper (“How do we keep our strategy relevant?”)
- “The Five Dysfunctions of a Team” by Patrick Lencioni (“How can we function more effectively as a team?”)
- “Understanding Variation: The Key to Managing Chaos” by Donald Wheeler (How do we make the best use of all this data?”)
- “Keeping Score” and “Winning Score” by Mark Graham Brown (“How do I measure performance?”)
- “Flawless Consulting” by Peter Block (“How can I be most effective as an internal or external consultant?”)