In my performance excellence work with organizations that are using the Baldrige or European Foundation for Quality Management (EFQM) Criteria, I find that many organizations are challenged in responding to the Criteria that address ethical behavior. Why? Because they already have a set of values that they expect people to live by and they haven’t had any legal violations. But “‘How do … Read More
Global Models of Performance Excellence
I recently had the opportunity to visit China to provide expertise on a site visit to a very large multi-national organization. The evaluating organization uses a model of performance excellence that is very similar to the Baldrige and EFQM Criteria. What was the value I provided? Based on my experience as a Baldrige Examiner and EFQM Assessor and Licensed Advisor, … Read More