The implementation of the Affordable Care Act will stress a health care system that is already under the strain of an aging baby boomer population. New patients are expected to flood the system starting in early 2014, part of 25 million uninsured Americans projected to get health coverage by 2016, according to the Congressional Budget Office. In “The Waiting Room … Read More
The Seven Added Values of the Baldrige Process
When visiting with senior leaders of an organization about the value of embarking on a Baldrige journey, a frequently used phrase is “It’s not about the Award.” At that point, the discussion moves to writing an application, and the sense of leaders is that “We’re applying for an Award!” How do we convince leaders that there is value within the … Read More
Harvard Business Review healthcare article
I recently received my April issue of Harvard Business Review. This issue has several excellent articles in a Spotlight on Fixing Health Care. My recommendation – go to the local bookstore and buy it or buy reprints from the www.hbr.com website. Note that Harvard Business Review is very picky about making copies of their articles. Turning Doctors into Leaders HBR article … Read More
Ethics Training
A friend of mine, Jim Rhea, is the CEO of Greenwood Performance Systems. He recently shared with me about ethics training that they conduct. This is frequently a “How do we do that?” question for those on a Baldrige journey. “In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don’t have … Read More