I originally published this article in September, 2015, but with recent ethical issues in well-known companies such as Wells Fargo and Volkswagen, I feel it’s a good time to revisit the idea of senior leader’s responsibility for ensuring ethical behavior in the organizations they lead. In my performance excellence work with organizations that are using the Baldrige (Baldrige applicants, AHCA … Read More
We have met the enemy and he is us…societal responsibility in our daily choices
I read an article today about Angus Deaton, the recently announced Nobel Prize winner in economics. A quote in that article resonated with me: “…we cannot understand the whole without understanding what is happening in the miniature economy of our daily choices.” (My emphasis) Any relation between that and Baldrige and EFQM? As many of us become more concerned with … Read More
A Baldrige and EFQM Perspective on Senior Leader Ethics
In my performance excellence work with organizations that are using the Baldrige or European Foundation for Quality Management (EFQM) Criteria, I find that many organizations are challenged in responding to the Criteria that address ethical behavior. Why? Because they already have a set of values that they expect people to live by and they haven’t had any legal violations. But “‘How do … Read More
The Seven Added Values of the Baldrige Process
When visiting with senior leaders of an organization about the value of embarking on a Baldrige journey, a frequently used phrase is “It’s not about the Award.” At that point, the discussion moves to writing an application, and the sense of leaders is that “We’re applying for an Award!” How do we convince leaders that there is value within the … Read More